• SHOP // MON - FRI: 09:00 - 17:00PM SAT: 10:00 - 16:00PM SUN: CLOSED
  • SERVICE CENTRE // MON - FRI: 09:00 - 17:00 PM
  • PHONE // 01749 678997

About Us

Our Mission

Established in 1994, Microbitz have been providing IT and Support services in Wells and the surrounding area for over 25 years now.

Our ethos is simple and straightforward – provide the best products, with an uncompromising level of customer support.

This isn’t an e-commerce site – our focus is on customer relationships and we want to keep it that way!

Our retail store stocks many of the leading brands of PCs, Laptops and peripherals and we offer on site IT Support, backed up by our walk-in IT Service Centre for ad-hoc repairs.

Our Service Centre

Our Service Centre located at 2 Broad Street offers a walk-in repair service for a wide range of devices, now including Apple Mac, iPads and iPhones, Android tablets and phones.

Our team of IT specialists offer a comprehensive fault finding and repair service for PCs and peripherals, as well as upgrades, IT advice and remote support. Convenient adjacent parking ensures easy access, and our Express Turnaround service is available for urgent jobs (Additional charge applies). We can replace broken digitisers on phones and tablets and deal with a wide range of problems on portable devices, desktops and servers.

The Service Centre is open: Monday to Friday 09:00 – 17:00

The Service Centre is normally closed on Saturdays. However, if you have goods to collect or repairs to be booked in, we can still deal with this for you. It’s best to give us a call before you visit so that we can discuss the available options with you – we operate a queuing system, so we can give you an idea of how long your repair might take.

Can’t manage to get to us? Our collection and delivery service helps to ensure that your problem will be dealt with promptly.

Please note that it’s important to have any data such as photos and documents backed up safely before we undertake repairs – we cannot be responsible for the safety and integrity of your data. However it’s very rare that data is lost during the course of a repair – if you don’t have a recent backup, just let us know and we can discuss the options with you. We know how important your data is to you – Better Safe Than Sorry!

The service centre is where we also undertake the preparation of new systems before handover or delivery. This entails installing all the Microsoft OS updates, installing and updating anti-virus software, removing unnecessary software that can cause system slowdown and setting up email accounts. All in all a lengthy process but it’s something we carry out on all the laptops and desktops we sell, so that you don’t have to – Beat that for Service!

We also offer a data migration service if you have large amounts of information to transfer between systems – photos, music, documents and mail folders will all be safely transferred to the correct locations.

Microbitz technicians are skilled at the process of Malware and Virus removal and employ powerful tools to remove threats from your system.

It’s important to protect your system with good anti-virus and anti-malware software – we currently recommend either Bullguard Internet Security or ESET for home users – ESET for SOHO and business users, but it can be useful to augment these with other packages – please ask here for advice.

IT Support, Microbitz
Need some Help?

Face to Face and Remote support available

Well now you can get personalised remote support from a trustworthy and respected source – look no further than Microbitz.

We have a team of expert technical staff who can connect remotely to your PC, Laptop or Mac and diagnose resolve a wide range of IT issues just so long as you have an available internet connection...

Find Out More

Always great service from the team at microbitz. Thanks so much for repairing my Mac today and always being on hand to sort out any IT issues I invariably encounter.

Anthony Lyons

Big thanks to Microbitz for supplying my new iPad, it’s good to support local business 😊

Caroline Shipsey

Courteous, pleasant and patient. Efficient and very reasonable pricing. What more can one want. Happily take my computer and gadgets to them knowing they are the best ! Thank you

Monica Tyrrell

Helpful, knowledgeable people and a well stocked shop, well worth using these guys.

Hazel Hunter

Both Steve and Alex are first class. They are very polite,patient and got the job done which I could never have had the experience to do. Thank you both.

Gail North

The team really know their stuff, are very friendly and always get the job done quickly and effectively. They also charge very reasonable prices, unlike certain big chains who shall remain nameless. I don't think I'll ever want to buy computing equipment anywhere else again!

William Rees-Mogg

5* review for 5* service, thanks so much for efficiently sorting out our various problems recently. Also competitive price for my new laptop. Highly recommended.

Bob Medland

Iwoke up this morning to find the cat had chewed through the Internet wire. I messaged Microbitz before 6am in a panic as I have children who need to home school and had a reply within an hour by 8am the problem was solved. Amazing customer service. Brilliant prices and local.

Melanie Beadle

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